Send us the zipped log or upload to Dropbox/Google Drive and send us the link in your support ticket.Control click or right click on the folder.Hold down the option/alt key and the Library folder should appear.After sending the logs, please uninstall this troubleshooting version of Zoom and re-install from the Downloads page.Here is a short guide on installing Zoom on your Mac. Priority of settings Settings can be configured in multiple places. Download Zoom On Macbook Airwe will see How To Set Up And Use Zoom On macOS. Send us the zipped log or upload to Dropbox/Google Drive and send us the link IT Admin version of the macOS desktop client How to download the admin desktop client installer Go to the Zoom Download Center Click on Download for IT Admin, and then click the Download button under Zoom Client for Meetings.Zip the latest log files and name it using your ticket: example ticket 4444.zip or yourname.zip.Click the Open Log Folder or Console.app > ~/Library/Logs >.Please download the install package from the link provided by the Support team.The troubleshooting version does not allow Zoom support or engineering access to your computer, but rather just gathers more information about your specific issue. Click the Apple logo in the Menu Bar, and select System Preferences. The program lies within System Tools, more precisely Remote Computing. This free program was developed to work on Mac OS X 10.6 or later. We cannot confirm if there is a free download of this app available. After recreating the issue, these files need to be sent to your Zoom support agent via your existing ticket. How to enable Zoom magnification in macOS. 5.13.10 for Mac could be downloaded from the developers website when we last checked. That being said, I still cannot participate in any live zooms on my laptop because of this issue with Zoom and Macs OS Monterey not being compatible. To share your screen, everyone needs to have iOS or iPadOS 15.1 or MacOS 12.1 or later. After reporting a problem through the desktop client, the Support team may ask you to install a special troubleshooting package of Zoom to log more information about your issue and help Zoom engineers investigate the issue. On a FaceTime call on a Mac, click the FaceTime button and select Screen Share.
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